Unprofessional and borderline unethical. Called to see a property we saw off Zillow. We don't have an agent so we've been leveraging Zillow to find homes we like and felt comfortable with using the same agency as seller given good customer service. Agreed to a time, then the agent texts me with a demand to either bring all pre-approved loan docs and be ready to offer or he won't show the house. I called their office to complain and see if another agent could help (maybe just a bad apple), but no one else called back. I feel so bad for the seller of the house if their agent is blocking sales. Sad part for the seller is we are well qualified and with sufficient funds to purchase given we liked the house. For reference, name of the agent is Eddie. I recommend finding a more customer obsessed real estate agency with people whom are genuine and work in the best interest of their sellers and buyers.